Technical Support Manager

Location

MontaVista Software, Inc.
Santa Clara, CA USA

MontaVista is the center of intellectual capital on Linux for intelligent devices. With world-class Linux OS offerings backed by a complete set of developer tools, best-in-class professional services and support, the broadest range of supported hardware platforms, and industry-leading test environments, MontaVista is the most complete provider of Linux solutions.

Job Duties Summary:

Provide management oversight and integration of issues for several large MontaVista customers in Japan and potentially elsewhere.

Responsibilities:

• Responsible to meet the needs of our largest Subscribers who have different demands than the typical customer
• Manage their issues and defects using a process that can be shared with the customer
• Manage the MontaVista engineering team to ensure that problems are dealt with quickly and use excellent quality
• Work with both the customer and MV engineers on new functionality requests to either be dealt with via Professional Services
• Coordinate and Lead Quarterly Business Reviews and ensure Customer and MontaVista Roadmaps are aligned as possible
• Attend weekly meetings with such customers acting as the lead and coordinator
• Proactively contribute to continuous product and process improvement

The best candidate for this position can think objectively/clearly under pressure, working with people throughout the company, and enjoys the challenge of multiple issues going on at the same time.

Minimum Education/Experience Required:

• BS in CS/EE or equivalent work experience and 3+ years of technical development experience in Linux and/or Unix
• 3+ years of technical program management or other management experience
• Knowledge of Embedded Systems
• Excellent communication skills in both written and verbal
• Ability to work extremely well in a supportive, team environment
• Ability to establish and maintain excellent Customer relationships
• Excellent negotiation and persuasion skills
• Some travel will be required
• Japanese written and spoken language skills

Please direct resume to
MontaVista Software, Inc.
2929 Patick Henry Drive
Santa Clara, CA 95054
USA
ATTN: Employment Opportunities

Fax: +1 (408) 572-7913
email: jobs@mvista.com

MontaVista Software is an equal opportunity employer.